Terms & Conditions

1. The Contract Between Us

1.1 – A deposit is required for each keepsake to secure your order, deposit is non-refundable.

1.2 – Full payment for the keepsake that you order must be paid in full before I start to make your keepsake.

2. Delivery of Goods to You

2.1 – I will deliver the goods ordered by you to the address that you give us for delivery at the time you make your order. It is your responsibility to ensure you input this information correctly and that you check for typographical errors.

2.2 – Delivery will be made as soon as possible although any date or period for delivery should be as indicative only. Estimated delivery times will be detailed on our website.

2.3 – I reserve the right to change turnaround times without notice at any given time.

2.4 – You will become the owner of the goods that you have ordered when they have been delivered. Once goods have been delivered to you they will be held at your own risk and I will not be liable for their loss or destruction. Refunds cannot be given if your gift is not passed onto you following delivery at the delivery address that you have provided.

2.5 – I will not be responsible for delays or damages in the delivery caused by any third party.

3. Price

3.1 – The prices payable for goods that you order are as set out in our website and all prices are quoted in pounds sterling. You can pay by PayPal or bank transfer

3.2 – You will be required to pay extra for delivery unless otherwise stated. It might not be possible for us to deliver to some locations. You will be provided with the total price of the transaction including postage and packing before you complete your purchase. There are no hidden extra costs. All our delivery charges are set out on our website.

3.3 – No items will be dispatched until full payment has been made.

4. Cancellation By Us

4.1 – I reserve the right to cancel your order if:

4.1.1 – I have insufficient stock to deliver the goods that you have ordered

4.1.2 – I do not deliver to your area; or

4.1.3 – one or more of the goods that you ordered was listed at an incorrect price due to a typographical error or an error in the pricing information

4.1.4 – I don’t have the ability to make your item anymore

4.2 – If I do cancel your order we will notify you by e-mail and will re-credit to your account any sum deducted by us from your original payment method as soon as possible but in any event within 30 days of your order. I will not be obliged to offer any additional compensation.

5. Liability

5.1 – For keepsake items where you have to send in your items to us, we will not be liable for any damaged or lost items. It is solely your responsibility to ensure all items are received by us undamaged. We advise using a recorded delivery service.

5.2 – I will design your keepsake on how items of clothing are used – if you feel you would like you input about where certain pieces of clothing are used you must inform me either at the time of ordering by email or include a note  with your clothing. I will not be liable for any damages or loss incurred as a result of my decisions on how we have designed your keepsake.

6. Right For You To Cancel or Return Your order or alter a finished keepsake

6.1 – You may cancel your order with us for the goods that you order at any time but you will loose your deposit.

6.2 – You cannot cancel your order once production has commenced due to the bespoke nature of the item. Each keepsake is individual, so we cannot guarantee that your keepsake will look identical to the photographs on our website.

6.3 – To cancel or return your order you must notify us in writing. This should be submitted in written form by e-mail to the following address: Bonnybears@gmail.com

6.4 Where there is no actual fault with the item but you are unhappy with the appearance we may agree to try and alter it for a fee and you will need to cover the postage back to us.  We cannot refund or exchange used or customer damaged items.

6.5 When returning items please get proof of postage and where possible use recorded delivery.  For items that are faulty or incorrect we will refund the postage.

7. Events Beyond our Control

7.1 – I shall have no liability to you for any failure to deliver goods you have ordered or any delay in doing so or for any damage or defect to goods delivered that is caused by any event or circumstance beyond our reasonable control including, without limitation, strikes, lock-outs and other industrial disputes, breakdown of systems or network access, flood, fire, explosion or accident.

8. Disclaimer

8.1 – I do my very best to ensure that all of the information on my website is correct. As many of my keepsakes are handmade, all measurements are approximate and all finishes are to the very best of my ability. I will not replace items where they do not exactly match the product example photograph on the website.

9. Web Site Usage and Conditions

9.1 – All contents in this website (including all images, photos, descriptions, and any other material are owned by Bonny Bears. It is protected by copyright, which along with all other intellectual property rights belong to Bonny Bears.